FAQs

Frequently Asked Questions

Initial Consultation & Estimates

First, we start with a discovery call to learn more about your project, answer any questions you may have, discuss your investment range, and explain our consultation fees. We offer Google Meet appointments if that better suits your schedule. If we both agree to move forward, we schedule a home visit to review the scope of work, take additional photos and measurements, and discuss material options. At this stage, we may provide a broad investment range based on past projects with similar scopes. Our team then collaborates to prepare a customized investment proposal for your needs.

While we use email and text throughout the remodeling process, we believe the first conversation should be more personal. This allows both of us to determine whether the project is a good fit. Some projects don’t align with our company profile and process, so having a conversation first ensures we respect your time and expectations.

 Check out our investment guide for investment ranges based on project types.

The return on investment varies based on the type of renovation, the local real estate market, and project quality. On average, homeowners can expect a return of 50% to 80% on most remodeling projects. However, this can fluctuate depending on specific circumstances and market trends.

Our projects typically start at $35,000. While we may take on smaller projects, many can be completed more cost-effectively by a traditional contractor or handyman. We’re happy to discuss your project to see if we’re the right fit or provide a referral if needed.

Project Costs & Payment

You can fund your remodel through cash savings, home equity loans, personal loans, or financing options. Consider your budget, creditworthiness, and overall project cost when selecting the best payment method.

We offer a comprehensive design-build experience, including:

  • Design services and access to our showroom for material selections
  • Ordering and storing materials until project start
  • A project management system with daily updates
  • Dedicated design and project management teams

Many contractors do not have a structured process and may underprice their initial estimate, leading to unexpected cost increases later. Additionally, lower-priced contractors may cut costs by paying lower wages, offering no benefits, or carrying minimal insurance. Our process ensures clarity, transparency, and high-quality workmanship from start to finish.

We do provide a free estimated range for your project. However, our fixed-price proposals require collaboration among our sales, design, estimating, and production teams, as well as input from you.

This process can take anywhere from 4 to 26 weeks, depending on the project’s scope, ensuring you receive a detailed and accurate proposal. We want to ensure that our estimate includes your desired selections so you can receive a true total for your project. Unlike some of our competitors, where they provide a lower cost upfront, there is still a lot more that client’s have to pay that are not addressed in that initial estimate.

Our estimating process involves collaboration between multiple teams and requires thorough design planning. Even in small spaces, we focus on details that many contractors overlook. Providing an accurate investment range takes time and careful consideration.

Construction Process & Timelines

Timelines vary based on project scale, material availability, contractor schedules, and unforeseen circumstances. Smaller projects may take 2-8 weeks, while larger renovations can take a year or longer.

It depends on the project and your comfort level. Some homeowners choose to stay, setting up a temporary kitchen or living space. Others prefer to stay with family or rent an Airbnb. We’re happy to discuss options to minimize disruption.

Insurance & Warranty

 It’s crucial to ensure your contractor carries worker’s compensation and liability insurance. Without it, you could be held responsible for injuries or damages during the project. Macktown Construction Group provides a certificate of insurance before starting any project. Additionally, insuring your home during the remodel can protect against unforeseen risks such as fire or weather damage.

Yes. We provide manufacturer warranties on products and a 2-year warranty on our workmanship. We also offer extended warranty plans—ask us about available options. A full warranty description is included in our build contract.