Our Process

During our conversation, we will:

• Listen to what you like and don’t like about your current home.
• Listen to your project goals, needs and desires.
• Ask questions specific to your project.
• Discuss what type of contractor you are looking to hire and work with.
• Get specific about how you plan to use your new space to help us establish a realistic budget range.
• Discuss your desired project investment and investment comfort zone.
• Schedule an in-home Initial Walk-through with one of our Project Managers.

While we won’t know the exact cost of your project at this point, starting the discussion on cost and reviewing some practical numbers goes a long way in helping our team direct you as we move forward. There are great tools online to help you get a general idea on remodeling costs. 

During this meeting at your home, we will:

• Discuss your project vision, talk about different possibilities and listen to any fears you may have regarding your project.
• Discuss the feasibility of your ideal budget range.
• Establish a realistic budget range for your project.

We understand you will have a lot of questions for us, and we love that! We are here to guide you through the whole remodeling process. After getting to know each other and going over your project, and both the Project Manager and you feel that we may be a good fit to take the next step in our process, our Project Manager will discuss our process in detail before taking the next step.

There are 2 possible outcomes from the meeting:

• Outcome #1: We enter into a fee based partnership, our Design & Feasibility Contract, to move to Step 3.
  • The required retainer fee for a Design & Feasibility Contract is 8% of the high budget range. The Design & Feasibility Contract allows us to create your project designs, get your exact materials quoted and allows us to work with local municipalities on zoning and permitting.
• Outcome #2: We agree at this time that we are not the right fit for your project.

During this meeting, our Project Designers will guide you through our Design First remodeling process by discussing the following aspects to your project.

• Your project scope of work
• Project options for proposed budget
• Proposed project timeline 
• Display previous similar project designs & buildable drawings
• Walk through our design software Chief Architect
• Online Customer Experience Portal – Buildertrend
  • Walk Through the many custom features to allow constant Daily Communication with our customer
• Walk Through our Design Center displays
• Next Steps for Design & Feasibility Contract

Upon acceptance of the Design & Feasibility Contract and payment of an initial retainer, Macktown Construction Group will begin the detailed design work, which includes:

• Research and gather the required information for your project, including a full site measure and documentation of your existing space.
• Conceptual drawings and floor plans.
• Further define the scope, budget and timeframe of your project.
• Addressing zoning, if needed, to comply with local agencies.
• Product and material selections such as cabinets, countertops, flooring and wall colors.
• Material selections and finishes are established as needed to generate a written proposal for the project(s).
• A preliminary budget check-in will be provided based on the design concept presented to ensure the project stays within target budget ranges.

• We will schedule a day that all trade partners will meet at the project site to discuss your project in greater detail. This process allows our trade partners to narrow in on what costs will be associated with your project.

• Final concept plans and material selections are presented for owner verification.
• A detailed written fixed Build Contract will be presented based on the project design and specifications established at meeting #2.

• After zoning and permit approval, we schedule and start your project.
• Our In-House Construction Staff will take over from here.
• Your Project Manager will be your daily point person for your project, performing and scheduling the work, answering any questions or concerns, problem-solving, updating the schedule, etc.
• We utilize our detailed checklist during each phase of construction to ensure that your project is complete with accuracy and to a high level of quality.
• Remember, with our process, 99% of the details have been decided on in the Design Phase, so that in the construction phase things go much smoother for you.

Keep in mind, we didn’t  say things would go perfectly. In construction things never go perfectly, but with our team and our well thought out approach to Design First Remodeling you will minimize disruption and headache for yourself and your family, making the process of home remodeling and construction much more enjoyable.

• After construction work is completed, we will deliver your warranty and information packet.
• Macktown Construction Group stands by our work and has extended our workmanship warranty to cover 5 years, which is much longer than most of our competitors and certainly longer than the industry standard of 1 year.
• So, what does this mean for you? It gives you PEACE OF MIND.
• We will call you after 6 months to see how you are enjoying the work we performed for you.
• Our goal is to make this process an enjoyable experience for you. We want you to love the enhancements to your home and share your experience with others who would benefit from our services.
• If you have any issues, we will be there to make sure they are taken care of promptly.
• We believe that a well thought-out, organized process gives you a great experience.